SMS Terms & Conditions

Program Description

PactRX, LLC ("PactRX") offers an SMS text messaging program to communicate with patients and their authorized caregivers about pharmacy services. By opting in to our messaging program, you agree to receive text messages from PactRX at the mobile phone number you provide.

Our messaging program sends text messages related to your pharmacy care, including but not limited to:

• Enrollment and onboarding updates
• Prescription and order status notifications
• Medication and refill reminders
• Delivery and shipment tracking updates
• Appointment and consultation reminders
• Account and billing notifications
• Important health and safety alerts related to your medications

Consent & Opt-In

By providing your mobile phone number and checking the SMS consent box during enrollment, or by texting START to (315) 300-1564, you expressly consent to receive recurring automated text messages from PactRX at the number provided.

Consent is not required as a condition of purchasing any goods or services. You may enroll in PactRX pharmacy services without opting in to text messages.

You represent and warrant that you are the owner or authorized user of the mobile device and phone number you provide, and that you are authorized to approve the applicable charges.

Message Frequency

Message frequency varies based on your prescription activity and pharmacy interactions. Typically, you may receive 2–10 messages per month, though this may vary. You will receive messages only when there is relevant activity on your account, such as:

• When a new prescription order is received
• When your order ships, with tracking information
• When a refill is due or approaching
• When there is an update to your account or insurance
• When a response is needed from you regarding your care

Message & Data Rates

Message and data rates may apply. PactRX does not charge for text messages, but your mobile carrier may charge standard messaging and data rates based on your mobile plan. Check with your carrier for details about your plan.

How to Opt Out

You can opt out of receiving text messages from PactRX at any time by:

• Texting STOP to (315) 300-1564 — you will receive a one-time confirmation message
• Calling us at (315) 300-1564 and requesting to be removed from the messaging program
• Emailing us at support@pactrx.com with "STOP SMS" in the subject line

After opting out, you will receive one final confirmation message stating that you have been unsubscribed. You will no longer receive text messages from PactRX unless you opt in again.

Note: Opting out of text messages does not cancel your pharmacy services. You will continue to receive communications via other channels (phone, email, mail) as needed for your care.

Help & Support

For help with our messaging program, you can:

• Text HELP to (315) 300-1564 for instructions
• Call us at (315) 300-1564 during business hours (Monday–Friday, 9:00 AM – 5:00 PM ET)
• Email us at support@pactrx.com

Supported Carriers

Our messaging program is supported by all major U.S. mobile carriers, including but not limited to AT&T, Verizon, T-Mobile, Sprint, and US Cellular. Carriers are not liable for delayed or undelivered messages.

Privacy & Data Protection

We take the privacy of your information seriously. Your phone number and opt-in information:

• Will not be sold, shared, or transferred to third parties for promotional or marketing purposes
• Will not be shared with affiliates or other entities for purposes unrelated to delivering our pharmacy services
• Will not be used for any purpose other than delivering the messages described in this program
• May only be shared with service providers (messaging platform, phone carriers, technology vendors) solely to deliver messages you have consented to receive
• Will be protected in accordance with our Privacy Policy and HIPAA Notice of Privacy Practices

Text messages containing Protected Health Information (PHI) are sent via HIPAA-compliant messaging platforms with appropriate encryption and security measures. For more information, see our PHI Disclosure Notice.

TCPA Compliance

PactRX's messaging program complies with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state regulations governing text messaging. We obtain explicit prior express consent before sending any text messages, and we honor all opt-out requests promptly.

Changes to These Terms

We may update these SMS Terms & Conditions from time to time. When we make changes, we will update the "Last updated" date at the top of this page. Material changes may also be communicated via text message to active subscribers.

Contact Us

For questions about our SMS messaging program, contact: