Privacy Policy

Introduction

PactRX, LLC ("PactRX," "we," "us," or "our") operates a specialty pharmacy service that provides medication management, dose-pack preparation, and home delivery for patients. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website (pactrx.com), use our mobile application, or interact with our services.

By using our services, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our services.

Information We Collect

Personal Information

We may collect the following personal information when you enroll, contact us, or use our services:

• Full name, date of birth, and gender
• Phone number(s) and email address
• Mailing and delivery addresses
• Insurance information and billing details
• Emergency contact and caregiver information

Protected Health Information (PHI)

As a licensed pharmacy, we collect and maintain Protected Health Information as defined under the Health Insurance Portability and Accountability Act (HIPAA), including:

• Prescription and medication history
• Allergy and adverse reaction information
• Prescriber and physician information
• Clinical notes, lab results, and diagnosis codes
• Insurance claims and payment records

Automatically Collected Information

When you visit our website, we may automatically collect:

• Device type, browser type, and operating system
• IP address and approximate geographic location
• Pages visited, time on site, and referring URLs
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Process and fulfill your prescriptions and medication orders
• Coordinate care with your prescribers and healthcare providers
• Communicate with you about your medications, orders, refills, and deliveries
• Send appointment reminders, medication reminders, and health-related notifications
• Process insurance claims and payments
• Improve our services, website, and patient experience
• Comply with legal and regulatory requirements
• Detect and prevent fraud or unauthorized activity

SMS / Text Messaging

When you provide your phone number and consent to receive text messages from PactRX, you may receive SMS messages related to:

• Enrollment and onboarding updates
• Prescription and order status notifications
• Medication and refill reminders
• Delivery and shipment tracking updates
• Appointment and consultation reminders

Message frequency varies. Message and data rates may apply depending on your mobile carrier and plan. You can opt out of text messages at any time by replying STOP to any message. For help, reply HELP or contact us at (315) 300-1564.

We do not sell, rent, or share your phone number, SMS opt-in data, or mobile information with third parties for promotional or marketing purposes. This includes sharing with affiliates or other entities for purposes unrelated to providing our pharmacy services. Your mobile information may only be shared with service providers (such as our messaging platform, phone carriers, and technology vendors) solely for the purpose of delivering the messages you have consented to receive. Your consent to receive text messages is not a condition of purchasing any goods or services.

Sharing and Disclosure

We may share your information with:

• Healthcare providers: Your prescribers, physicians, and care team members as necessary for treatment
• Insurance companies: For claims processing and payment
• Service providers: Third-party vendors who assist with shipping, payment processing, communication services, and technology infrastructure (under strict data protection agreements)
• Legal requirements: When required by law, subpoena, court order, or to protect our rights or the safety of others
• Care partners: Authorized caregivers, family members, or facility staff you have designated to receive information about your care

We do not sell your personal information or Protected Health Information to third parties for marketing or advertising purposes.

HIPAA Compliance

As a licensed pharmacy, PactRX is a "Covered Entity" under the Health Insurance Portability and Accountability Act (HIPAA). We maintain administrative, technical, and physical safeguards to protect your Protected Health Information (PHI) in accordance with HIPAA regulations.

You have the right to receive a copy of our Notice of Privacy Practices, which describes in detail how your PHI may be used and disclosed. To request a copy, contact us using the information below.

Your HIPAA rights include:

• The right to access and obtain copies of your health records
• The right to request corrections to your health records
• The right to request restrictions on certain uses and disclosures
• The right to receive an accounting of disclosures
• The right to receive confidential communications
• The right to file a complaint if you believe your privacy rights have been violated

Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest (AES-256)
• Role-based access controls and multi-factor authentication
• Regular security audits and vulnerability assessments
• HIPAA-compliant hosting infrastructure
• Employee training on data privacy and security best practices
• Comprehensive audit logging of all access to patient records

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. If you have reason to believe your data has been compromised, please contact us immediately.

Data Retention

We retain your personal information and health records for as long as necessary to provide our services and comply with legal and regulatory requirements. Pharmacy records are retained in accordance with state and federal pharmacy regulations, which typically require retention for a minimum of 6 to 10 years depending on the jurisdiction.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without verified parental consent. If we learn that we have collected information from a child under 13, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us: